Shipping Delays
COVID-19 Delays: We are currently experiencing extensive shipping delays due to increase in shipments by our carriers in addition to the impact of COVID-19.
We apologize for the inconvenience. Your delivery status can be tracked using the tracking number that has been provided via email or under My Account > Order History.
If you have any questions or concerns please reach out to our Customer Service team at web.cellmonde.com.
Estimated Arrival
Estimated arrival date is approximately within 5-7 working days from date of purchase, which depends on our delivery provider, Aramex Priority.
All responsibilities are on our delivery provider, DHL, regarding any issues related to the delivery.
Shipping and Delivery
CELL:MONDE accepts orders that are shipped locally in Saudi Arabia and from Saudi Arabia to locations in the Middle East, United Arab Emirates (UAE), Kuwait, Qatar, Oman, Egypt, Jordan, Bahrain).
We offer free standard shipping with any pre-tax $100 purchase within Saudi Arabia and the Middle East. For any orders below $100 before tax or non-standard shipping methods, shipping charges are based on the shipping method you choose and the size of your product order.
When you make a purchase, the shipping charge is estimated in your basket, and will be presented to you during the checkout process. The shipping date is based on the stock status of the product ordered and your choice of shipping. Product title passes to you when the product is shipped. You have fourteen (14) days to notify CELL:MONDE using the contact information below of any missing, wrong, or damaged portion of your purchase in accordance with the provisions set forth in this section or CELL:MONDE cannot be held responsible for these issues.
We strive to keep all products sold on the site in stock, but high demand occasionally results in delayed shipment. Stock status is indicated on the product page and in your basket during checkout. Please note that the number of days quoted for shipping refers to transit time only. Additional time (typically one business day) is required for processing in-stock orders.
Order Tracking
You may track your order using your order number by clicking on the link provided on your shipping confirmation email or under My Accounts. Order information may not appear in the tracking system until shipment. Please wait 24 hours after receiving your shipping confirmation email to track your shipment.
Returns and Exchanges
Please understand that we can only accept returns or exchanges if the item is wrong or defective.
If you receive a wrong product/defective item, please contact us at cellmonde3@gmail.com within fourteen (14) days of delivery with the order number, details if the product and the defect.
