?Should I pay extra fees on my order
Since the products of CELL:MONDE are being shipped internationally, you may have to pay customs duties and taxes. Customs duties and taxes are charged by your local customs office and CELL:MONDE have no control over these fees. Customs duties and taxes are non-refundable once charged. If you refuse delivery, unfortunately, we will have to deduct that cost from the refund amount, since the courier will have already paid the charge on your behalf.
?Can I cancel or change my order
To change or cancel your order, please go to My Account > Order History. If you have problems accessing your order please contact Customer Service at email@example.com with your order number in the subject line. To check your shipping status, please go to My Account > Order Status.
?Can I change my shipping address after shipping has occurred
Shipping addresses cannot be changed after your order has been shipped. Please check the shipping status by going to My Account and then Order Status. To redirect a package that is already on its way, please contact your selected courier.
?What can I do if my package is not delivered
In case you have not received your shipment, you should submit a search request or file a claim immediately to the respective courier. Please make sure your address is correct before placing your order, CellMonde will not be responsible for incorrect addresses.
Do you provide COD service?
Yes, Cash on delivery is available as a payment method. Please note that there will be an additional charge for COD service per order despite the number of items in your order.
?When do orders ship
Orders placed Sunday to Thursday before 1pm - 4pm will be shipped on the same day. Orders placed Monday-Friday after 1pm / 4pm will be shipped the following business day.
On average orders take approximately 5 business days to be delivered